All NATHO members must adhere to a written Code of Ethics that covers relationships between clients, physician providers, and other Travel Healthcare firms. If you feel that a member company has acted in an unethical manner, you may file a formal complaint with the NATHO Ethics Committee.
When a complaint has been received a hearing will take place. If it is determined that the NATHO’s Code of Ethics has been violated, several reprimands are possible, such as sanctions and even termination of NATHO’s membership.
NATHO members must also adhere to Standards of Practice that include performance issues. When doing business with NATHO associates, you are assured that the firm understands and applies the highest standards in the industry.
In addition, NATHO provides an Arbitration Committee to settle disputes between member companies when monetary jurisdiction is involved. Although all NATHO members agree to participate in the process, arbitration is not binding, and parties may still seek a remedy through the legal system. However, if a dispute does end in a lawsuit, often the winner of the NATHO arbitration enters the courtroom with an influential decision from its peers in the industry.